Create a contact profile

Save a named way to contact people that other systems can use by id. A voice profile places calls with a voice Agent, optionally with its own first message and instructions; a whatsapp profile opens conversations with an approved template (its parameters can use the request's variables) and its text Agent answers. Both can limit when contact starts (contactHours, timeZone). Fails with CHANNEL_AGENT_MISMATCH when the Agent's modality does not fit the channel type, and CHANNEL_TYPE_MISMATCH when the line is of another type; the template is checked when a conversation starts (find templates with list_templates).

Scope: raiz:profiles:write
Credentials: an API key, a client-credentials token or a person's access token
Effect: writes; not idempotent: check the outcome before you retry
Limits: request body up to 32 KB, response up to 1 MB
CLI: arbol raiz profiles create · MCP tool: raiz_profiles_create

POST

https://api.getarbol.com/v1/raiz/profiles

Authorization

Authorization
string
required
Bearer <token>, where the token is an API key, a client-credentials token or a person's access token with the scope raiz:profiles:write. Get an API key.

Request body JSON required

One of the following:

object
object

Returns

200

Successful operation.

JSON

success
boolean
required
data
object
required
- agentId
  string
  required
  Agent id.
  
  pattern: ^agt_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- agentName
  string
  required
- channelId
  string | null
  required
  The channel the profile names; null to use its Agent's (see line).
  
  pattern: ^(?:chn_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))|(?:agc)_(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- channelType
  voice
  or
  whatsapp
  required
  How the profile contacts: a call with a voice Agent (voice), or a WhatsApp conversation opened with an approved template and held by a text Agent (whatsapp). Fixed at creation.
- contactHours
  array of
  object
  required
  When a conversation may start, in the profile's time zone. Empty: any time. Outside them createConversation fails with OUTSIDE_CONTACT_HOURS and nothing is sent.
  
  days
  array of
  MO
  or
  TU
  or
  WE
  or
  TH
  or
  FR
  or
  SA
  +1 more
  required
  from
  string
  required
  Local start time, HH:MM, inclusive.
  
  pattern: ^([01][0-9]|2[0-3]):[0-5][0-9]$
  to
  string
  required
  Local end time, HH:MM, exclusive (24:00 for midnight).
  
  pattern: ^(([01][0-9]|2[0-3]):[0-5][0-9]|24:00)$
- createdAt
  string
  required
  An instant in RFC 3339 format, in UTC.
  
  format: date-time
- firstMessage
  string | null
  required
  What the Agent says first on every call, instead of its own first message. May reference request variables as {{name}}.
  
  maxLength: 2000 · minLength: 1
- id
  string
  required
  Communication profile id.
  
  pattern: ^prf_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- instructions
  string | null
  required
  What these calls are about, added to the Agent's instructions on every call. May reference request variables as {{name}}.
  
  maxLength: 8000 · minLength: 1
- line
  object | null
  required
  The line conversations start from: the profile's own channel, or for WhatsApp its Agent's oldest line that can send. Null for a voice profile without a channel (each call uses the Agent's own line, else the managed line) or when no line can send.
  
  address
  string | null
  required
  The number, in E.164 form.
  
  id
  string
  required
  The line to contact from, of the profile's channel type. Null: the Agent's own channel; for calls, then the platform's shared line.
  
  pattern: ^(?:chn_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))|(?:agc)_(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
  name
  string | null
  required
- metadata
  object
  required
  Your own keys and labels for this resource (up to 50 keys of 40 characters; values up to 500 characters). Raíz never interprets them.
- name
  string
  required
- template
  object | null
  required
  WhatsApp profiles only.
  
  language
  string
  required
  The template's language: WhatsApp's code (es, es_MX) or a BCP 47 tag (es-MX).
  
  maxLength: 15 · minLength: 2
  name
  string
  required
  An approved template of the channel's WhatsApp Business Account. Its body may have variables; header media and button parameters are not supported.
  
  maxLength: 512 · minLength: 1
  parameters
  array of
  string
  required
  The template's body parameters, in order. Each is a text that may reference the request's variables as {{name}}, for example {{patient_name}} or Dr. {{doctor}}.
  
  maxLength: 1024
- timeZone
  string | null
  required
  IANA time zone of the contact hours. Null: the organization's.
  
  maxLength: 64 · pattern: ^[A-Za-z]+(/[A-Za-z0-9_+-]+)*$
- updatedAt
  string
  required
  An instant in RFC 3339 format, in UTC.
  
  format: date-time
- version
  integer
  required
  minimum: 1
}
error
null
required
metadata
object
required
- requestId
  string
  required
  Request correlation identifier, also sent as X-Request-Id.
}

400

INVALID_INPUT: The request does not match the published schema.

JSON

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}

401

UNAUTHORIZED: A valid access token is required.

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}

403

FORBIDDEN: The token does not authorize this operation.

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}

404

NOT_FOUND: The requested operation does not exist.
RESOURCE_NOT_FOUND: The requested resource does not exist in this organization.

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405

HTTP_METHOD_NOT_ALLOWED: The HTTP method is not supported for this resource.

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}

409

CHANNEL_TYPE_MISMATCH: This operation or field does not apply to this channel's type.
VERSION_CONFLICT: The resource changed after it was read. Read it again and retry with the new version.

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413

REQUEST_TOO_LARGE: The request exceeds the allowed size.

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415

UNSUPPORTED_MEDIA_TYPE: The request content type is not supported.

JSON

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422

TIME_ZONE_UNKNOWN: The time zone is not in the IANA time zone database.
CHANNEL_AGENT_MISMATCH: This Agent cannot serve this channel: voice channels need a voice Agent; WhatsApp and web channels need a text Agent.

JSON

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429

RATE_LIMITED: The request rate limit was exceeded. Try again later.

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500

INTERNAL_ERROR: The service could not complete the operation.

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502

OUTCOME_UNKNOWN: The operation may have been applied; check its result before repeating it.

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503

UPSTREAM_UNAVAILABLE: The upstream service could not complete the request.
INTEGRATIONS_UNAVAILABLE: The organization's integrations cannot be read right now. Try again shortly.

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504

UPSTREAM_TIMEOUT: The upstream service did not respond before its deadline.

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