Record Agent feedback

Record internal feedback on one completed WhatsApp Agent reply or an Agent response from a completed voice call: what should be preserved or changed, a preferred response, and whether it was incorrect, incomplete or could be simpler. Requires conversation write and Agent read access. Does not contact anyone or change live instructions. Repeating creation returns the existing authored case; edit it with updateEvalCase and expectedVersion.

Scope: raiz:conversations:write; some inputs also need raiz:agents:read, raiz:agents:write
Credentials: an API key, a client-credentials token or a person's access token
Effect: writes; idempotent, safe to retry
Limits: request body up to 32 KB, response up to 1 MB
CLI: arbol raiz eval-cases create · MCP tool: raiz_eval_cases_create

POST

https://api.getarbol.com/v1/raiz/eval-cases

Authorization

Authorization
string
required
Bearer <token>, where the token is an API key, a client-credentials token or a person's access token with the scope raiz:conversations:write. Get an API key.

Request body JSON required

conversationId
string
required
Conversation id.

pattern: ^cnv_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
replyMessageId
string
required
Message id.

pattern: ^msg_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
expectation
string
required
What the Agent should have done instead, for whoever replays the case: a short rubric, never the contact's personal data.

maxLength: 4000 · minLength: 1 · pattern: \S
preferredResponse
string
required
The team's preferred reply or procedure. Private evidence, never automatically instructions.

maxLength: 4000 · minLength: 1 · pattern: \S
feedbackKind
incorrect
or
simpler
or
incomplete
required

Returns

200

Successful operation.

JSON

success
boolean
required
data
object
required
- agentId
  string
  required
  Agent id.
  
  pattern: ^agt_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- agentVersionId
  string | null
  required
  The Agent version that wrote the reply (agv_…), when its turn recorded one.
- conversationId
  string
  required
  Conversation id.
  
  pattern: ^cnv_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- correctionMessageId
  string | null
  required
  Message id.
  
  pattern: ^msg_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- createdAt
  string
  required
  An instant in RFC 3339 format, in UTC.
  
  format: date-time
- expectation
  string | null
  required
- preferredResponse
  string | null
  required
- feedbackKind
  incorrect
  or
  simpler
  or
  incomplete
  or
  null
  required
- version
  integer
  required
  minimum: 1
- latestRunId
  string | null
  required
  The latest candidate prepared from this correction.
  
  pattern: ^evr_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- id
  string
  required
  Evaluation case id.
  
  pattern: ^evc_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- replyMessageId
  string
  required
  Message id.
  
  pattern: ^msg_(?:[0-7][0-9a-hjkmnp-tv-z]{25}|(?:[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}|[a-f0-9]{32}))$
- source
  correction
  or
  sample
  or
  authored
  required
  correction: a person wrote right after the reply. authored: explicit internal team feedback. sample: a sampled reply.
- status
  open
  or
  kept
  or
  dismissed
  required
  open: not reviewed yet. kept: a candidate version must handle it. dismissed: not a case (the person only continued after a handoff, for example).
- updatedAt
  string
  required
  An instant in RFC 3339 format, in UTC.
  
  format: date-time
}
error
null
required
metadata
object
required
- requestId
  string
  required
  Request correlation identifier, also sent as X-Request-Id.
}

400

INVALID_INPUT: The request does not match the published schema.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

401

UNAUTHORIZED: A valid access token is required.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

403

FORBIDDEN: The token does not authorize this operation.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

404

NOT_FOUND: The requested operation does not exist.
RESOURCE_NOT_FOUND: The requested resource does not exist in this organization.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

405

HTTP_METHOD_NOT_ALLOWED: The HTTP method is not supported for this resource.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

413

REQUEST_TOO_LARGE: The request exceeds the allowed size.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

415

UNSUPPORTED_MEDIA_TYPE: The request content type is not supported.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

429

RATE_LIMITED: The request rate limit was exceeded. Try again later.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

500

INTERNAL_ERROR: The service could not complete the operation.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

502

OUTCOME_UNKNOWN: The operation may have been applied; check its result before repeating it.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

503

UPSTREAM_UNAVAILABLE: The upstream service could not complete the request.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}

504

UPSTREAM_TIMEOUT: The upstream service did not respond before its deadline.

JSON

error
required
One of the following:
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
object
}