---
title: "Keep, export and delete"
description: "How long Arbol keeps your organization's data, what you can download from each application and what happens when you delete or archive a patient."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.getarbol.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keep, export and delete

This page explains how long data is kept, how to get it out of Arbol and what happens when you delete something in the applications. The governing rules are in the [Privacy Policy](https://www.getarbol.com/privacy/) and your organization's contract.

## How long it's kept

The privacy policy for Colombia (in Spanish) says:

> We keep the data while the contractual relationship lasts and for the periods that health and commercial regulations require of your institution. You can export your data whenever you want and, when the contract ends, ask for it to be deleted — we confirm in writing when it's done.

The periods that apply to your institution, for example for medical records, are set by your institution with its legal team. Read the privacy policy.

## Download from the applications

| Application | What you can download | Has patient data |
| --- | --- | --- |
| Raíz | A conversation's report as a PDF, with **Download PDF**: summary, outcome, captured data, evaluations and transcript. See [Follow conversations](/en/raiz/conversations/). | Yes. It's marked **Confidential document**. |
| Raíz | A report's figures, with **Export CSV**. See [Check the reports](/en/raiz/reports/). | No: it has figures, such as conversations per day. |
| Agenda | The PDF agenda and the appointment slip. See [Print the appointment slip and the agenda](/en/agenda/print/). | Yes: it can include each patient's ID document, phone and remarks. |
| Agenda | A report's figures, with **Exportar resumen** (export summary), and the list of appointments, with **Exportar citas** (export appointments). See [View reports](/en/agenda/reports/). | The list of appointments, yes. |
| Ámbar | Some lists, such as a contract's population for the month, with **Descargar la población del mes (CSV)** (download the month's population). | Yes. |

To export all of your organization's data, not just one list, whoever administers Arbol at your organization asks Arbol's team.

> **What you download leaves Arbol**
>
> A downloaded file is no longer protected by Arbol's roles: whoever has the file can see it. Download only what you need, share it only through the channels your institution approves, and delete it from a shared computer when you're done. See [Safe use and patients' data](/en/get-started/safe-use/).

## Delete or archive in the applications

In the applications, deleting or archiving something removes it from your team's view, but doesn't always erase all of its data:

| What | How | What happens |
| --- | --- | --- |
| A person in Raíz | On their record, **Actions › Delete person**. You need a role that can **Edit contacts**. | They no longer appear in **People**. Their conversations and captured data are kept, and who deleted them is recorded. |
| Two records of the same person in Raíz | **Actions › Merge with another person**. | They become one person. It can't be undone. See [Manage people and the block list](/en/raiz/contacts/). |
| A wrong piece of captured data in Raíz | In the conversation or on the record, click the data and correct it. | The correction is saved with your name and the date; it doesn't erase what was there before. |
| A patient in Agenda | On their record, **⋯ › Archivar paciente** (archive patient). | They no longer appear in the list or in search. Nothing is lost: their appointments, notes and files are kept, and they can be restored. See [Update a patient's record](/en/agenda/patient-record/). |
| A note or a file in Agenda | Only whoever wrote or uploaded it can delete it. | It's no longer shown on the record. |

To erase a patient's data for good, for example because they asked for it to be deleted, your institution asks Arbol's team. See [When a patient asks about their data](/en/get-started/privacy/patient-requests/).

## When the contract ends

According to the [Terms of Service](https://www.getarbol.com/terms/) for Colombia (in Spanish), when the service ends Arbol gives your institution the full export of its data and then deletes it in line with the privacy policy and the legal retention periods that apply to your institution. The privacy policy adds that Arbol confirms the deletion in writing.

Source: https://docs.getarbol.com/en/get-started/privacy/keep-export-delete/index.mdx