---
title: "Get help"
description: "Who to turn to when something doesn't work or you need access, and what to tell them so they can help you quickly."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.getarbol.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

When something doesn't work, or you need something you can't do yourself, there are two places to turn to: whoever administers Arbol at your organization, and your Arbol team.

## Who to turn to

| You need… | Turn to |
| --- | --- |
| Access to an application, another role or a new invitation | Whoever administers Arbol at your organization. If you don't know who that is, ask your manager or your IT team. |
| An API key for one of your organization's systems | Someone with the **Administration** role in Account or in the application it will use, or the **Owner**. |
| To connect, change or check an integration | Your Arbol team. |
| Help with billing or a suspended account | Your Arbol team. |
| Something that doesn't work as you expect | Your Arbol team, through the channels below. |

You change your password yourself: see [Sign in to Arbol](/en/get-started/sign-in/).

## How to write to Arbol's team

- **From Raíz:** at the foot of the side menu, click **Support**. **Contact Support** opens, with an email address and **Open WhatsApp**.

- **From Account**, if you don't have access to any application yet: on **Home**, use **Email support** or **Message us on WhatsApp**. The message is already written, with your email and your organization. Account has no support button in its menu.

- **By email:** write to <support@getarbol.com>.

## What to tell them so they can help you quickly

- **Your organization.** Its name and, if you can, its ID: your Account administrator finds it under **Organization**, in **Identifiers**.
- **The application and page** you were on.
- **What you did and what you expected** to happen.
- **The exact message** you saw. If it says "Reference:" followed by a code, copy it.
- **When it happened**, with the date and approximate time.

> **Don't send patient data**
>
> Don't put your patients' names, ID documents or health data in the message, nor screenshots that show them. Describe the case without them; if Arbol's team needs to find it, they'll tell you how.

## Before you write

- **You don't see something you used to see.** Your role may have changed: sign out and back in. See what each role allows in [Roles and permissions](/en/get-started/roles-and-permissions/).
- **A word isn't clear.** Look it up in the [Glossary](/en/get-started/glossary/).
- **You don't know how to do something.** Search this documentation: each application has its step-by-step guides in [Raíz](/en/raiz/), [Agenda](/en/agenda/), [Ámbar](/en/ambar/) and [Account](/en/account/).

Source: https://docs.getarbol.com/en/get-started/get-help/index.mdx