---
title: "Open Arbi and chat"
description: "Where to find Arbi in Raíz, Agenda, Account and Ámbar, how to write to it, how to give it context and how to go back to an earlier conversation."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.getarbol.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Arbi and chat

Open Arbi when you want to ask something about your work without looking for it screen by screen. It's in every Arbol app, and your conversations wait for you in its **History**.

## Before you start

- Sign in with your Arbol account in the app you work in.
- Your role must include Arbi. If you don't see it, ask whoever manages Arbol in your organization.
- Arbi works in the organization you signed in to. To ask about another one, switch organization in the app.

## In Raíz

In Raíz, Arbi opens as a panel beside the page, or on its own page.

1. On any page, click **Ask AI**, in the bar at the top. Arbi opens beside the page. On a phone it takes the whole screen.

2. If you're looking at an agent, a person, a conversation or a report, Arbi shows it above the message box with the label **On screen**. What you write refers to it, so “summarize this conversation” is enough. To leave it out, click the **X** on the chip.

3. Type your question and press Enter.

4. To see it larger, click **Open full screen**. To close it, click **Close Arbi**. You can change the panel's width by dragging its edge.

Its full page is in the menu: click **Arbi**, at the foot, next to **Settings**. **Back** returns you to the page you were on, with the conversation open in the panel.

Raíz also takes you to Arbi from other screens:

- In **Reports**, the **A different question?** card has **Ask Arbi**, to ask for a report that isn't on the list.
- In **Sites and forms**, **Create with Arbi** builds a chat or a form for your website.
- On an agent's page, the actions menu has **Ask AI**.

## In Agenda and Account

1. At the foot of the menu, click **Arbi**. In Agenda you can also press Ctrl + K and search for “Arbi”.

2. Type your question and press Enter.

In Agenda and Account, Arbi opens on its own page. **Volver** (back) in Agenda, or **Back** in Account, returns you to where you were. In Agenda, Arbi's screens are in Spanish.

## In Ámbar

In Ámbar, Arbi is the app's assistant, with its own history and its own memory. You open it in several ways:

- **Preguntar a Arbi** (ask Arbi), at the top of the app. On narrow screens the button just says **Arbi**.
- The **?** next to each page's title asks it what that page is for.
- **Preguntar a Arbi** on an indicator asks it to explain the indicator, and **Gestionar con Arbi** (handle with Arbi) on a follow-up asks it to go through it with you.

Its page has, on the left, **Nueva conversación** (new conversation), **Buscar** (search), **Lo que Arbi recuerda** (what Arbi remembers), **Tareas de Arbi** (Arbi's tasks) and your conversations from **Hoy** (today) and **Anteriores** (earlier).

## Write to it

- Enter sends the message and Shift + Enter starts a new line.
- While Arbi answers, you see **Thinking…** and each lookup it makes in your apps. Click one to see what it asked for and what the app returned.
- In Raíz, type **@** to mention an agent, a channel, a person, a conversation or a report.
- The **+** button (**More options**), next to the box, has **Attach a file**, **Documents** and **Memory**. See [Notes and documents](/en/arbi/notes-and-documents/).

If you close the tab or lose your connection while Arbi is answering, the answer isn't lost: Arbi keeps working. When you come back you see **Reconnecting to Arbi…** and the conversation completes on its own.

## Go back to a conversation

- **History** shows your **Recent conversations**. In Raíz's panel, **See all conversations** opens Arbi's page; there, **History** opens the full list, **Chat history**.
- **New conversation** starts a blank one. One per topic works best: Arbi keeps in mind everything said in the same conversation.
- To rename it, click its name at the top. Type the new one in **Rename conversation** and click **Save**.
- To delete it, hover over it in the history, click the trash icon and confirm with **Delete conversation**. It can't be undone. The files you saved in **Documents** stay there until you delete them.

Your conversations with Arbi are yours: nobody else in your organization sees them. The ones you had on WhatsApp are kept too.

## Troubleshooting

Your role in this organization doesn't include Arbi.

**What to do:** ask whoever manages Arbol in your organization for a role with Arbi. If you work in several organizations, check that you're in the right one.

Arbi only takes as context the page beside its panel, and only in Raíz.

**What to do:** check that **On screen** shows above the message box, or mention the record with **@**. On its full page, say the name of the agent, the person or the conversation.

More cases in [Troubleshooting](/en/arbi/troubleshooting/).

Source: https://docs.getarbol.com/en/arbi/open-arbi/index.mdx