---
title: "Set up hours, special days and absences"
description: "Enter the days and times each professional, room or piece of equipment works, change the hours for a particular day, and record vacations and absences."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.getarbol.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up hours, special days and absences

Agenda only offers slots within each agenda's hours. Set them up when you create a professional or a room, when their hours change, when they work differently on a particular day, or when they go on vacation.

## Before you start

- You need the **Administración** role. Other roles see the hours as **Solo lectura** (read only).
- The agenda must already exist (see [Add professionals, rooms and equipment](/en/agenda/setup/professionals-and-rooms/)).

## Enter the weekly hours

1. In the menu, click **Personas y salas** and open the professional's, room's or equipment's agenda. It opens on **Horario** (hours).

2. Under **Horario semanal** (weekly hours), beside each day, click **Agregar horario** (add hours) and pick the start and end times.

3. For a break or a split shift, add another time range to the same day with the **+** button, for example 7:00 to 12:00 and 14:00 to 18:00. Days without time ranges say **No atiende** (doesn't work).

4. To repeat one day's hours on other days, click **Copiar a otros días** (copy to other days) beside that day, tick the days (or **Lunes a viernes**, Monday to Friday) and click **Copiar** (copy).

5. At the bottom, click **Guardar horario** (save hours).

## What you see when you're done

At the bottom it says **El horario se guardó. La agenda ya lo usa.** (the hours were saved; the agenda is already using them). From then on, **Agendar** offers slots in those hours, and the agenda shows what's outside them striped, labelled **No disponible** (unavailable).

## Change the hours for a particular day

Use it when they work differently on one day: an extra Saturday, a shorter day, a day they only come in the afternoon.

1. In **Horario**, under **Días con horario especial** (days with special hours), click **Agregar día** (add day).

2. Pick the **Fecha** (date) and adjust its time ranges.

3. Click **Guardar horario**.

On that day only those time ranges count, instead of the weekly hours.

If an agenda has no weekly hours and only works on certain days, for example a specialist who comes twice a month, this section is called **Fechas de atención** (working dates): the agenda only works on those days and time ranges.

## Record a vacation or an absence

An absence blocks the agenda for all its services. To close just one service for a few days, use **Cierres de este servicio** (this service's closures) (see [Create and set up services](/en/agenda/setup/services/)).

1. In **Horario**, under **Vacaciones y ausencias** (vacations and absences), click **Agregar ausencia** (add absence).

2. Pick the dates **Desde** (from) and **hasta** (to).

3. Leave **Todo el día** (all day) ticked, or untick it and pick the **Horas de la ausencia** (absence hours).

4. Click **Guardar horario**.

During the absence, the agenda offers no slots. Blocks the team makes from the agenda also show in this list, marked **Bloqueo**.

## Deal with the appointments during an absence

An absence doesn't cancel appointments already booked. If there are any, **Citas durante la ausencia** (appointments during the absence) appears below, with how many are left to reschedule or cancel. **Recepción** and **Profesional** see this list too.

1. Click **Copiar lista de pacientes por llamar** (copy the list of patients to call) and paste it wherever you'll call or message from.

2. To move an appointment, click **Reprogramar** (reschedule) on its row. The appointment's panel opens: click **Reprogramar** again and pick the new time.

3. To cancel the rest, click **Cancelar todas** (cancel all), or **Cancelar la cita** (cancel the appointment) if only one is left, and confirm in **¿Cancelar las N citas?** (cancel the N appointments?). They're cancelled with the reason **Ausencia del profesional** (professional absent), or **Sala o equipo no disponible** (room or equipment unavailable).

A patient only gets a notice if your organization has the cancellation notice turned on and the appointment has their email. Call the others.

## Common problems

**It says «La franja … no permite ninguna cita de los servicios asignados» (the time range … doesn't fit any appointment of the assigned services).** The time range is shorter than that agenda's services, or doesn't match how often their appointments start. Widen the time range or review the services.

**It says «Elige la fecha de cada día especial» (pick the date of each special day) or «La ausencia del … termina antes de empezar» (the absence of … ends before it starts).** Check that row's dates and times.

**The service still has no slots after you enter the hours.** Check that the agenda has that service under **Servicios**, and that the service is provided **Cuando la agenda atiende** (when the agenda works) or has its own days and hours.

**You don't see past dates.** They're hidden to keep the list short. Click **Mostrar 3 fechas pasadas** (show 3 past dates, or whatever number it says) to see them.

Source: https://docs.getarbol.com/en/agenda/setup/schedules/index.mdx