---
title: "Check billing"
description: "Check your organization's balance, usage and plans, open and pay an invoice, and update the details we invoice you with."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.getarbol.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check billing

Do this when you need to know how much balance is left, what was used this month, which invoices are open, or when your organization's legal details change.

## Before you start

- Account's **Administration**, **Billing** and **Viewer** roles see billing, as do anyone with **Administration** in Raíz, Agenda or Ámbar and the **Owner**.
- To update the billing details you need Account's **Billing** role or to be the **Owner**.

## Steps

1. In the menu, under **Administration**, click **Billing**. If you come from Raíz, its **Billing** link brings you here, and **Back to Contactabilidad** appears at the top to return.

2. Use the bar under the title to move between **Summary**, **Invoices**, **Payments**, **Balance activity** and **Billing details**.

## The summary

| Card | What it shows |
| --- | --- |
| **Status** | **Active**, **Trial**, **Past due**, **Suspended** or **Closed**. If we're missing details to invoice you, it says so here with a link to **Complete them**. |
| **Balance** | What's left in your balance and your credit line. It warns you when the balance is low. |
| **This month** | What your organization has used so far this month. |
| **Active plans** | Each plan, whether it's **Recurring** or a **Pack**, and when it renews or ends. |

Below, **Included in your plans** shows what's left of what your plans include.

## View and pay an invoice

1. In **Billing**, click **Invoices**. You see each invoice with its **Number**, **Status**, **Period**, the date it was **Issued**, the date it's **Due** and its **Total**.

2. Click an invoice's number to open it alongside.

3. Check the **Details**, the **Subtotal**, the **Taxes** and the **Total**.

4. To pay it, follow **How to pay**: make a transfer with those details and include the invoice number.

5. To keep a copy, click **Download PDF**.

An invoice can be **Open**, **Paid**, **Draft**, **Void** or **Uncollectible**.

## Payments and balance activity

- **Payments** lists the payments you made and how they were applied: **Date**, **Invoice**, **Reference**, **Amount** and what was **Withheld**.
- **Balance activity** lists every charge and credit to your balance, such as usage, top-ups or payments, with the **Balance** after each one.

## Update the billing details

These are the legal details every invoice carries.

1. In **Billing**, click **Billing details**.

2. Under **Legal details**, fill in the **Legal name**, the **Invoice email**, the **Tax ID type** (for example, NIT) and the **Tax ID number**.

3. Under **Invoicing**, choose the **Billing day**: the day of each month we issue your invoice.

4. Turn on **Withholding agent** if your company withholds taxes when paying its invoices.

5. Click **Save changes**.

You see the message "Your billing details are saved." The **Currency** isn't changed here: Arbol sets it according to your contract.

## Common problems

- **"Your role can see these details but not change them."** Ask someone with Account's **Billing** role, or the **Owner**, for the change.
- **You only hold the Billing role and Billing details shows "Your role doesn't allow this."** Ask the **Owner** to update the details and tell your Arbol team.
- **"We need your legal name, invoice email and tax ID to issue your invoices."** Fill in those three details under **Billing details**.
- **The account shows as Suspended.** The summary says why: an overdue invoice, the balance ran out, or Arbol suspended it. Write to your Arbol team.
- **"Billing didn't respond. Try again in a moment."** Wait a moment and open the page again.

Source: https://docs.getarbol.com/en/account/billing/index.mdx